Refund Policy

Refund Policy

Effective Date: September 13, 2024

Aidaxcarus Expertise Academy ("we," "us," or "our") is committed to ensuring satisfaction with our educational services. This Refund Policy explains under what circumstances we may offer refunds.

1. Eligibility for Refunds

Refunds may be considered based on the following criteria:

a) Course Cancellation

  • If a course you have registered for is canceled by us for any reason, you are eligible for a full refund of the course fee.

b) Course Dissatisfaction

  • We offer a satisfaction guarantee on our courses. If you are not satisfied with the quality of the course and have completed less than a certain percentage of the course (e.g., 25%), you may request a refund within a specified time frame after enrollment (e.g., 30 days).

c) Technical Issues

  • If you experience irreparable technical issues that prevent you from accessing or using the course as intended, and these issues cannot be resolved by our support team, a refund may be granted.

d) Duplicate Payment

  • If a payment is mistakenly charged twice for the same service, one of the duplicate payments will be refunded.

2. Non-refundable Circumstances

Certain situations do not qualify for a refund, including but not limited to:

  • Courses already completed or where a significant portion has been consumed.
  • Situations where the user has violated the Terms and Conditions of use.
  • Purchases made through third-party providers, unless stated otherwise.

3. Processing Refunds

  • To request a refund, contact our customer service department at the contact information provided below.
  • Refunds will be processed within a certain number of days (e.g., 14 business days) from the approval of the refund request.
  • Refunds will be credited to the original payment method used during purchase.

4. Changes to Refund Policy

We reserve the right to modify this Refund Policy at any time. Such changes will be effective immediately upon posting the updated policy on our platform. Your continued use of our services following the posting of changes will mean that you accept and agree to the updates.

5. Contact Information

For questions or requests concerning this Refund Policy, please contact us at:

  • Address: 1 Ebhodaghe street, off Uwagboe, off Ugbowo street, Eghor, Benin City, Edo State, Nigeria
  • Phone: (+2347055996029)
  • Email: info@aidaxcarus.com